The Syrian newcomer initiative has necessitated a focussed approach within COSTI’s Employment Services to ensure these newcomers quickly engage with the labour market. In 2015/16, a refugee support program was developed by COSTI, with a focus on employment-related supports to help Syrian newcomers learn how to navigate employment services in Ontario.

In order to facilitate their successful economic integration, our work will further expand next year by connecting them to employers as well as appropriate services or training in their local communities. The faster newcomers find employment, the quicker they engage and become self-sufficient members of the community.


Last year, over 10,000 internationally trained individuals, young adults, high school and university graduates were one step closer to achieving their goal of finding the right career and job. Our Employment Services team is committed to helping clients achieve their employment goals.

Martha Ebanks’ relationship with COSTI started over nineteen years ago when she attended her first workshop on résumé writing. She returned as an older adult, looking to secure permanent employment.

“After I upgraded my résumé, I was immediately hired by Walmart Canada as an Assistant Store Manager and worked there for eight years before I went on to work at Shoppers Drug Mart for seven years. Wanting to improve my opportunities, I went back to school and found part-time employment as a Medical Office Assistant.

Parents sometimes struggle to be able to support their children and provide them with opportunities that were not always made available to them growing up. As a single mother on a part -time salary, I quickly realized that the opportunities available to my child would be limited. That’s when I came back to COSTI, where I met with Employment Consultant Terri Foley who encouraged me to update my résumé and attend career workshops.

Every morning, from 9:00 am to 1:00 pm, I would send out résumés and Terri would help me prepare for my interviews. Within two weeks I received four job offers, one of them a full-time position with Clera Windows and Doors. Although the position at Clera was not in the medical field, Terri advised me that the office experience in a well-established company would help build on my previous experience. I couldn’t have made a better choice, I would have still been working part-time if I hadn’t made the decision to get help and advice from COSTI Employment Services for a second time!

I was very motivated to improve my life and the life of my child. It takes commitment, hard work and patience to move forward with your career goals…it also takes commitment from an organization like COSTI and Employment Consultants like Terri, who believe in you and share in your dreams of achieving success in your life.”


Martha Ebanks
Employed. Clera Windows and Doors.

Employment Services

Career Assessment and Planning, Job Search and Placement, Job Maintenance Support services for adults (including internationally trained professionals/tradespeople) and youth are provided through a comprehensive and integrated service model intended to address individual needs. Services include: individual assessment, counselling, pre-employment training, group workshops and employment and job maintenance placement. Individuals can also benefit from a range of on-the-job placement and training opportunities relevant to their specific career goals. Exploration of trades apprenticeships, customized job searches and mentoring opportunities are available.

The Canada-Ontario Job Grant (COJG) provides resources to employers to undertake training and professional development in their workforce. COSTI is a designated provider of the COJG.

Employment preparation workshops to develop life and management skills and career exploration options. Services for residents of York Region or social assistance recipients include career planning, résumé development, interview skills and creation of a personal job search plan.

Using an interactive online platform e-facilitated by Employment Consultants, online services are available to unemployed and under-employed individuals who face multiple barriers and cannot otherwise access on-site services. An Employment Resource room is available for specific job search techniques and tools, and a Virtual Library listing key websites related to employment research and job search.

Supports individuals accessing COSTI’s Housing Help programs. Participants undergo an employability assessment, individualized return-to-work action plan, pre-employment workshops and career exploration that lead to self-improvement and/or employment.

The Hospitality Options Program Essentials (HOPE) and Internationally Trained Individuals Program, provide basic training on career planning, résumé development, interview skills and creation of a personal job search plan. Services for job-ready social assistance recipients include assessment, four weeks of group instruction, individual job placement and follow-up support.

Individuals access information on careers and occupations, the local job market, training opportunities, and job search strategies to successfully find and maintain employment. Resources include: computerized job banks, internet access, fax/photocopier, video library, audio tapes and written materials. Workshops and individual assistance available.


10 Gillingham Drive, Suite 300
Tel: 905-459-8855

700 Caledonia Road
Tel: 416-789-7925

1541 Jane Street
Tel: 416-645-7575

6750 Winston Churchill Blvd.,
Unit 8A
Tel: 905-567-0482

3100 Rutherford Road, Suite 102
Tel: 905-669-5627

35 King Street, Suite 106
Tel: 416-588-2240